Accessibility
Viseu Ryokan undertakes to guarantee the accessibility of its website, under the terms of Decree-Law no. 83/2018, of 19 October, and Decree-Law no. 82/2023, of 6 October, which transpose Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector bodies and the European Accessibility Act (EAA).
This commitment aims to ensure that all people, regardless of their abilities, can access the contents and functionalities of this website autonomously, effectively and fairly.
The Viseu Ryokan website is being developed in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and the European standard EN 301 549, adopting inclusive design practices, keyboard-accessible navigation, the use of alternative text in images, adequate contrast and clear semantic structure.
Compliance status
The website is currently partially compliant with the aforementioned accessibility requirements. Correction and continuous improvement actions are underway to ensure full compliance.
Content not accessible
- Some content or functionalities may have accessibility limitations, namely:
- Old PDF documents that are not yet optimised for assisted reading;
- Images without alternative descriptive text;
- Interface elements with incomplete labelling or no visible focus;
- Occasional problems with colour contrast in specific sections.
- Viseu Ryokan is committed to identifying and progressively resolving these non-conformities.
Accessibility assessment
This declaration is based on a manual self-assessment and analysis of compliance with the WCAG 2.1 AA criteria. The last review was carried out in March 2026.
Contact and Feedback
If you identify any access barriers, navigation difficulties or accessibility faults on this website, you can contact us by the following means:
- Email: info@viseuryokan.com
- Telephone: +351 913 871 419
- Address: Rua Direita 143, 3500-117 Viseu, Portugal
We undertake to respond within a maximum of 20 working days, as stipulated by national legislation.
Complaints
If you do not receive a response or consider the response to be unsatisfactory, you can lodge a formal complaint with:
- Agency for Administrative Modernisation (AMA): www.ama.gov.pt
- Ombudsman: www.provedor-jus.pt
Future Commitment
Viseu Ryokan will continue to monitor and improve the digital accessibility of its services and content, integrating good accessibility practices into the processes of developing, updating and maintaining its website, in line with the principles of inclusion and equal access.